Households that have not lost income due to COVID-19 can now apply for electric and utility services. Rental Assistance is only available for households that have been impacted by COVID-19 either directly or indirectly. The intake for rent and utility (ERA) for clients impacted by Covid will remain open until further notice. The intake for electric assistance ( LIHEAP) for non-covid crisis will remain open until further notice.

NEW USERS Click here to register. To apply for services you must be a registered user.

NON-COVID-RELATED Apply for non-Covid-related electric and/or utility assistance.

COVID-RELATED Apply for Covid-related services (rent, relocation, electric and/or utilities).

OTHER SERVICES Apply for other services (indigent cremation assistance).

Apply for Services or Check Application Status

To Apply for Services you must be a Registered User.

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Frequently Asked Questions

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Rental Assistance

Program Information & Eligibility

Utility Assistance

Program Information & Eligibility

Homeless Services

Program Information & Eligibility

Training Programs

Program Information & Eligibility

Indigent Cremation Program

Program Information & Eligibility

Ryan White Services

Program Information & Eligibility

Seniors Services

Program Information & Eligibility

Veterans Services

Program Information & Eligibility

Frequently Asked Questions
Frequently Asked Questions | (Preguntas Más Frequentes) | (Keyson Ki Pose Souvan Yo)
ERA Landlord FAQs | Spanish | Creole
ERA Landlord Vendor Registration Step-by-Step Tutorial

How Community Services Department is Prioritizing Applications
The prioritization assistance to households with incomes less than 50% of area median income and to households with one or more members who have been unemployed for at least 90 days was established in the PPM and automated in the online application system, OSCARSS. The system assigns a priority level to each applicant based on the information submitted in the application. Documentation is required to show the percentage of AMI, unemployment length, or proof of housing instability. Applications with a higher priority are reviewed first, on a daily basis. The timely processing of priority status applications is monitored on an ongoing basis. Reviewers are able to see the prioritized applications in their queues to process. Reports are run frequently, providing program managers a tool to ensure the applications with the highest priority are being processed first.

Appeals
How do I appeal if my application was denied?
¿Cómo puedo apelar si mi aplicación fue denegada?
Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?

Samples of Supporting Documents

Step-by-Step Tutorial

Resources Toolkit PBC Community Services Department COVID-19 Resources Toolkit

COVID-19 Testing Sites & Executive Orders Critical Information & More from PBC

PBC Resource Guide Find the location of available services in Palm Beach County on a map

Palm Beach County Feeding Sites Locations of the Various Food Distribution Sites Across the County.

To promote independence of life in Palm Beach County by providing effective and essential services to residents in need.

Respect
Equity
Compassion
Integrity
Professionalism
Empowerment

A community where all residents of Palm Beach County have the resources and opportunities to achieve their full potential.