COVID-Related Assistance Update

The portal for COVID-related assistance applications (ERA Program), including rent, utilities and relocation is now closed. The portal will RE-OPEN on April 3, 2023.

Please be advised that the Emergency Rental Assistance Program (ERAP) will close in the next few months due to limited funding. The assistance amount for each household is approved based on the crisis and maximum benefits are capped at $25,000 or 18 months (whichever comes first). We highly encourage you to take advantage of other available services geared towards economic self-sufficiency, such as budget counseling and vocational training. Your assigned Case Manager can connect you with employment and self-sufficiency opportunities.

LIHEAP and LIHWAP portal for electric and water services remains open for utility assistance and HVAC system replacement (for homeowners).

APPLY HERE FOR ASSISTANCE

Apply for Services or Check Application Status

To Apply for Services you must be a Registered User.

Have Questions? Ask Us Here

Frequently Asked Questions

Report Technical Issues Here

Landlord Search

Click here to view the flyer in English

TO QUALIFY:

Must be a Palm Beach County homeowner residing in their home
Total household income has to be at or below 60% State Median Income (SMI) or 150% Federal Poverty Level (FPL)
Must document crisis:
- A/C unit is inoperable/no longer heats or cools, or
- A/C unit is at least 10 years old (must show proof of high energy bills), or
- Client requires a controlled environment due to health (must show proof of life threatening case documented by client's physician)

Necesita Reemplazar Su Aire Acondicionado?

Click here to view the flyer in Spanish

PARA CALIFICAR:

Cliente debe ser dueño de su hogar y residir en el Condado de Palm Beach
El ingreso total de hogar debe ser igual o por debajo del 60% del ingreso medio estatal (SMI) o 150% del límite Federal de pobreza (FPL)
Debe documentar una crisis:
- La unidad de aire acondicionado no funciona/no calienta ni enfría, o
- Unidad de aire acondicionado es de al menos 10 años (debe mostrar facturas altas del servicio de energia), o
- El cliente requiere un ambiente controlado debido a una condición de salud (debe mostrar prueba de un caso que amenaza la vida, documentado por el médico del cliente)

Click here to view the flyer in Creole

POU KALIFYE:

Dwe yon pwopriyetè nan Palm Beach ki abite lakay yo
Total revni nan kay la dwe nan oswa anba 60% Revni Medyàn (SMI) oswa 150% Nivo povrete Federal (FPL)
Dwe bay pou ki rezon:
- A/C a se yon inite ki pa mache anko/li pa gen chalè oswa fre ankò, oswa
- Yon inite A/C omwen ki gen 10 ane (dwe montre prèv ki wo nan bòdwo enèji segondè), oswa
- Kliyan rete nan yon anviwònman kontwole akòz santel (dwe montre prèv ki menase laviw dokimante pa doktè kliyan an)

Rental Assistance

Program Information & Eligibility

Utility Assistance

Program Information & Eligibility

Homeless Services

Program Information & Eligibility

Training Programs

Program Information & Eligibility

Indigent Cremation Program

Program Information & Eligibility

Ryan White Services

Program Information & Eligibility

Seniors Services

Program Information & Eligibility

Veterans Services

Program Information & Eligibility

Securing Our Future

Program Information & Eligibility

COVID-Related Assistance FAQs

Frequently Asked Questions | Preguntas Frecuentes relacionadas a la asistencia de COVID | (Keyson Ki Pose Souvan Yo)
ERA Landlord FAQs | Español | Kreyol
COVID-Related Assistance (ERA) Vendor Registration Step by Step Tutorial
Non-COVID Rental Assistance FAQ and Program Information | Preguntas Frecuentes del Programa de Asistencia con la Renta no-relacionados con COVID | FAQ Sou Asistans pou lokasyon ki pa gen rapo a COVID ak Enfòmasyon sou Pwogram nou an
HVAC Replacement Program FAQ

How Community Services Department is Prioritizing
COVID-Related (ERAP) Assistance Applications

The prioritization assistance to households with incomes less than 50% of area median income and to households with one or more members who have been unemployed for at least 90 days was established in the PPM and automated in the online application system, OSCARSS. The system assigns a priority level to each applicant based on the information submitted in the application. Documentation is required to show the percentage of AMI, unemployment length, or proof of housing instability. Applications with a higher priority are reviewed first, on a daily basis. The timely processing of priority status applications is monitored on an ongoing basis. Reviewers are able to see the prioritized applications in their queues to process. Reports are run frequently, providing program managers a tool to ensure the applications with the highest priority are being processed first.

Appeals

How do I appeal if my application was denied?
¿Cómo puedo apelar si mi aplicación fue denegada?
Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?

Samples of Supporting Documents

Step-by-Step Tutorial

Resources Toolkit PBC Community Services Department COVID-19 Resources Toolkit

COVID-19 Testing Sites & Executive Orders Critical Information & More from PBC

PBC Resource Guide Find the location of available services in Palm Beach County on a map

Palm Beach County Feeding Sites Locations of the Various Food Distribution Sites Across the County.

To promote independence of life in Palm Beach County by providing effective and essential services to residents in need.

Respect
Equity
Compassion
Integrity
Professionalism
Empowerment

A community where all residents of Palm Beach County have the resources and opportunities to achieve their full potential.

COVID-Related Assistance Update