COVID-Related Assistance Update

Due to the high volume of applications, the portal for COVID-related assistance applications (including rent, utilities, and relocation) is temporarily closed. The portal will reopen on October 3rd, 2022, at 10am. The Community Services team will use this time to process the applications already submitted. Applications that have already been submitted and returned for corrections/editing/extra documents, will be accepted until further notice. The portal will remain open only for LIHEAP Assistance.

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COVID-Related Assistance FAQs
Frequently Asked Questions | Preguntas Frecuentes relacionadas a la asistencia de COVID | (Keyson Ki Pose Souvan Yo)
ERA Landlord FAQs | Español | Kreyol
COVID-Related Assistance (ERA) Vendor Registration Step by Step Tutorial
Non-COVID Rental Assistance FAQ and Program Information | Preguntas Frecuentes del Programa de Asistencia con la Renta no-relacionados con COVID | FAQ Sou Asistans pou lokasyon ki pa gen rapo a COVID ak Enfòmasyon sou Pwogram nou an
HVAC Replacement Program FAQ

How Community Services Department is Prioritizing
COVID-Related (ERAP) Assistance Applications
The prioritization assistance to households with incomes less than 50% of area median income and to households with one or more members who have been unemployed for at least 90 days was established in the PPM and automated in the online application system, OSCARSS. The system assigns a priority level to each applicant based on the information submitted in the application. Documentation is required to show the percentage of AMI, unemployment length, or proof of housing instability. Applications with a higher priority are reviewed first, on a daily basis. The timely processing of priority status applications is monitored on an ongoing basis. Reviewers are able to see the prioritized applications in their queues to process. Reports are run frequently, providing program managers a tool to ensure the applications with the highest priority are being processed first.

Appeals
How do I appeal if my application was denied?
¿Cómo puedo apelar si mi aplicación fue denegada?
Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?

Samples of Supporting Documents

Step-by-Step Tutorial

Resources Toolkit PBC Community Services Department COVID-19 Resources Toolkit

COVID-19 Testing Sites & Executive Orders Critical Information & More from PBC

PBC Resource Guide Find the location of available services in Palm Beach County on a map

Palm Beach County Feeding Sites Locations of the Various Food Distribution Sites Across the County.

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COVID-Related Assistance Update

Apply for Services or Check Application Status

Appeals
How do I appeal if my application was denied?
¿Cómo puedo apelar si mi aplicación fue denegada?
Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?

Samples of Supporting Documents

Step-by-Step Tutorial

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COVID-Related Assistance Update

Apply for Services or Check Application Status

Appeals How do I appeal if my application was denied? ¿Cómo puedo apelar si mi aplicación fue denegada? Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?

Samples of Supporting Documents

Step-by-Step Tutorial

Connect With Us:

Appeals
How do I appeal if my application was denied?
¿Cómo puedo apelar si mi aplicación fue denegada?
Kouman pou mwen fè rapèl si yo refize aplikasyon mwen an?